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At Umar Online Services, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase for any valid reason, you have the flexibility to return the product within 7 days of purchase. Choose between exchanging the item or receiving a refund to your original payment method.

Guidelines for Returns and Exchanges:

Product Condition: Returned items must be in their original, unused condition, with the original packaging and tags still intact. Ensure that returned items show no visible signs of use.

Exceptions to the Policy:

  • Discounted items from final sale categories are non-returnable and non-exchangeable.
  • Perishable goods, including food and drinks, cannot be returned or exchanged.
  • Beauty products must be returned unused in their original packaging within 7 days of purchase.

How to Initiate a Return:

  1. Contact Us: Reach out via WhatsApp, providing your order number, and clearly state the items you wish to return.
  2. Check Product Condition: Ensure items have original tags and show no signs of use.
  3. Packaging: Carefully package products in their original packaging.
  4. Shipping Label: Place products in suitable shipment packaging and attach the provided return shipping label.
  5. Shipment: Take your package to the nearest post office or courier company.

We appreciate your patience during the return process, as it may take a few days to assess your return’s eligibility.

For any questions or further assistance, please don’t hesitate to reach out. Your satisfaction is our commitment at Umar Online Services.

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